MAKE US BETTER

The NFTA takes its responsibility to the Western New York community seriously and welcomes the feedback we receive. We look forward to hearing from you!
All complaints, compliments, suggestions, and questions are directed to the proper departments.

All complaints are documented and investigated by our Customer Service Staff. Compliments are passed along to the appropriate managers and are always appreciated. Thank you for taking the time to write to us. Your comments are valued.