Contact

NFTA

Niagara Frontier Transportation Authority

181 Ellicott Street Buffalo, New York 14203

 (716) 855-7300
 TTY / Relay 711 or (800) 622-1220
 nfta.com
 info@nfta.com

Provide feedback, file a complaint, or ask a non-urgent question. Expect an email response in two business days for general requests or in 10-14 business days for detailed questions.

    

 


Metro

Metro Bus and Rail

181 Ellicott Street Buffalo, New York 14203

 Customer Care (716) 855-7211
 TTY / Relay 711 or (800)622-1220
 metro.nfta.com
 info@nfta.com

General information, bus and rail schedule times, and basic trip planning is available 24 hours a day through an automated system.

Have a special question? Specialists are available between 6:00 am and 6:00 pm, Monday to Friday. Call for:

  • Assistance planning a trip or clarifying a schedule
  • Compliments, complaints, and other feedback for Metro Bus and Rail
  • Lost and found
  • Non-English interpreter services

 In Person
Visit our Customer Care center at the Metropolitan Transportation Center (Bus Station) at 181 Ellicott St. Customer Care is open Monday to Friday, 8:00 am to 4:00 pm.

 Bus delays, reroutes, schedule changes?
Sign up for Instant Updates and receive emails or texts on the routes you ride.

Paratransit Access Line

 (716) 855-7268
 paldirect.nfta.com
 palfeedback@nfta.com

PAL Customer Service can be reached between 8:00 am and 4:00 pm, Monday to Friday.

Transit Advertising
Lamar Transit
247 Cayuga Road North Suite 100 Buffalo, NY 14225
 Maureene Glose
 (716) 276-8411
 mglose@lamar.com

   

 


BNIA

Buffalo Niagara International Airport

4200 Genesee Street Buffalo, New York 14225
 42.934037,-78.731887

 (716) 630-6000
 buffaloairport.com
 bniainfo@nfta.com

Customer Service Hours: 8 AM - 2 PM Monday-Friday
For questions related to flights contact your airline.

Lost & Found
 TSA Checkpoint (716) 635-1222
 Parking Lots (716) 634-0315 x21
 Terminal (716) 630-6000 – Prompt #3
 Lost & Found Form

Lost on airplane or in airline gate area: - Contact your airline.

Noise Complaint
 Noise Complaint Form

Mark Gacek
Airport Advertising Manager
Lamar Airport Advertising
(716) 276-8411
mgacek@lamar.com

  

 


NFIA

Niagara Falls International Airport

2035 Niagara Falls Blvd. Niagara Falls, NY 14304

 (716) 297-4494
 niagarafallsairport.com
 nfiainfo@nfta.com

For questions related to flights contact your airline.

Lost & Found
 TSA Checkpoint (716) 635-1245
 Terminal (716) 297-4494
Lost on airplane or in airline gate area: - Contact your airline.


Police

Transit Authority Police

Metro Division

Emergency (Bus & Rail) (716) 855-6450
General (716) 855-7660
Adjudication (716) 855-7263

Metro Division

1404 Main Street, Buffalo, NY 14209

 Emergency (Bus & Rail) (716) 855-6450
 Tip Line (716) 331-7187
 General (716) 855-7660
 Adjudication (716) 855-7263
 nfta.com/police

Aviation Division

175 Aero Dr., Cheektowaga, NY 14225
 Emergency (716) 630-6150
 Tip Line (716) 331-7656
 nfta.com/police

 

 


ARFF

Airport Rescue Fire Fighting

Buffalo Niagara International Airport Fire Department
251 Cayuga Road, Cheektowaga, New York 14225
 Emergency (716) 633-6380
 General(716) 630-6011
 fire.nfta.com

 

 



Niagara Frontier Transportation Authority

Niagara Frontier Transportation Authority   |   181 Ellicott Street   |   Buffalo, New York 14203
NFTA 716-855-7300   |   NFTA-Metro Customer Care 716-855-7211   |   TTY/Relay 711 or 800-662-1220
Niagara Frontier Transportation Authority Metro Bus & Rail Buffalo Niagara International Airport Niagara Falls International Airport