News Room

Transit Service Restored

BUFFALO, N.Y. – The Niagara Frontier Transportation Authority (NFTA) will resume bus service Tuesday morning, November 22. Because of the condition of many local side streets, the agency is asking Paratransit riders to reschedule if possible.

Due to the massive winter storm, and subsequent travel bans, bus and rail service were suspended, a difficult but necessary measure due to safety concerns.

NFTA-Metro operators and the entire team did an amazing job handling the obstacles that come with a snowstorm of this magnitude and helping to restore routes as quickly as possible.

Details on service updates can be found via social media and on Metro’s website: metro.nfta.com.

Limited service to run outside of areas in travel ban

BUFFALO, N.Y. – As of Monday, November 21, The Niagara Frontier Transportation Authority (NFTA) will restore select bus service outside of areas impacted by the travel ban.

Details on specific routes can be found on metro.nfta.com.

NFTA-Metro Rail is returning to normal operations. Paratransit service will continue to operate to the fullest extent but due to severe weather, we are asking riders to reschedule if possible.

Metro will continue to monitor the situation and update any changes via social media and Metro’s website.

Agency will add limited service in travel safe areas

BUFFALO, N.Y. - The Niagara Frontier Transportation Authority (NFTA) announced it will immediately resume limited bus service Sunday, November 20. NFTA-Metro is operating its underground rail service only.

Paratransit service will operate to the fullest extent but due to extreme weather, we are asking riders to reschedule if possible.

NFTA-Metro will continue to monitor the situation and update any changes via social media and details on service updates can be found on the Metro’s website: metro.nfta.com.      

Snow-busting crews get the job done

BUFFALO, N.Y. - The Niagara Frontier Transportation Authority (NFTA) announced the airfield at the Buffalo Airport has re-opened after closing down at 4:00 a.m. this morning due to extreme weather of zero visibility and massive snow amounts. Since midnight, the Airfield has received an estimated 14 inches of snow. Officials are asking travelers to check their airlines and the NFTA website for the latest flight information: buffaloairport.com.      

Agency will continue to monitor and evaluate safety of operations

BUFFALO, N.Y. - The Niagara Frontier Transportation Authority (NFTA) announced it will suspend all bus service until further notice. The Metrorail will operate on a limited basis. Paratransit service has not been suspended, but riders are being asked to reschedule if possible. NFTA-Metro will continue to monitor weather conditions and update service changes via social media and on the Metro’s website: metro.nfta.com.  

Agency will add service in travel safe areas

BUFFALO, N.Y. - The Niagara Frontier Transportation Authority (NFTA) announced it will restore bus service in areas that are outside of the travel ban in Erie County at noon today. NFTA-Metro is operating its rail service and there is full bus service in Niagara County.  Paratransit service has not been suspended, we are asking riders to reschedule if possible. NFTA-Metro will continue to monitor the situation and update any changes via social media and details on service updates can be found on the Metro’s website: metro.nfta.com.

Hazardous and Extreme Conditions are Safety Risk

FOR IMMEDIATE RELEASE                           

 

BUFFALO, N.Y. - The Niagara Frontier Transportation Authority (NFTA) announced it will suspend bus service on all routes serving Erie County for Friday, November 18, due to unsafe winter weather conditions. The only bus routes that will be operated will be the 50, 52, 55, and 59, which operate solely within Niagara County. The Metrorail will remain operational at this time. Paratransit service has not been suspended, we are asking riders to reschedule if possible. NFTA-Metro will continue to monitor the situation and update any changes via social media and on Metro’s website: metro.nfta.com.        

 

About the NFTA

The NFTA is a regional multi-modal transportation authority responsible for airport and surface transportation in Erie and Niagara counties. NFTA/NFTM businesses include a bus, rail and ADA paratransit system, two commercial airports, and transportation centers in Buffalo and Niagara Falls. In 2019, a J.D. Power study ranked the Buffalo Niagara International Airport highest in customer satisfaction for medium sized airports in North America.

Crews are getting ready for first snowfall of the season

BUFFALO, N.Y. - The Niagara Frontier Transportation Authority (NFTA) is preparing for the upcoming inclement weather expected to hit parts of Western New York late Thursday.

Crews at the Buffalo Niagara International Airport held a series of dry runs to ensure all equipment is working properly including five snowblowers, multitask plows that can run all day, and a snow melting trailer that melts 135 tons of snow in an hour.

“While every snow event is different, we are prepared to respond to ensure our operations remain safe while minimizing impacts to the community,” said Tom George, Vice President, Operations, NFTA. “Our award-winning crews at the airports and NFTA-Metro have many years of experience dealing with the challenges of severe weather.” 

NFTA-Metro, with its fleet of close to 300 buses and rail system is getting ready for the winter blast as well, and will be communicating any weather related service changes that may occur via social media and on Metro’s website: metro.nfta.com.        

Caring Cops are doing their part to make this Halloween special for patients at Oishei

BUFFALO, N.Y., - Transit Police officers are doing their part to make this a brighter Halloween for children being treated at Oishei Children’s hospital this year.  The officers will hand out Halloween-themed bags to the children with comforting treats featuring a canine paw print blanket. The very popular TAPD K9, Eci, will also be there greeting kids.

“We love to go out in the community to bring joy to children at Oishei,” said NFTA Police Chief Brian Patterson. “Our officers volunteer their time, and it is worth every moment, when they see the smiles, our small gifts bring to these kids.”

The Transit Authority Police Department was established in 1984. The Niagara Frontier Transportation Authority created the Transit Police Department to protect and serve the traveling public. The Niagara Frontier Transportation Authority is a provider of public transportation for Erie, Niagara, and Genesee counties in New York State. Additionally, the authority functions as a port authority, managing the Buffalo International Airport, and Niagara Falls International Airport. The NFTA operates a bus and rail transit system with origins dating back more than 150 years.

 

Prentise Moss Named 2022 Black Achiever

Congratulations to Prentise Moss, named one of 50 Black Achievers in Western New York.  Moss has been with the NFTA since 1987, and through hard work and dedication was promoted to his current position of Air Terminal Supervisor in February 2003.   

“Prentise is dedicated, hard working, and passionate, he truly takes customer service to a new level,” said Kim Minkel, executive director, NFTA. “Prentise is one of the many airport team members who made it possible for the Buffalo Airport to achieve the J.D. Power award for best customer satisfaction in 2018.” 

Prentise is a true professional who’s 35-year commitment to his job is an inspiration, and the NFTA is grateful for his service and proud to have him as part of the organization. Congratulations to all of the honorees.

The 2022 Black Achievers Awards honor 50 exceptional individuals who have distinguished themselves in a variety of ways and have had exceptional careers.
Award recipients were recognized during the 50th Annual Black Achievers Awards Celebration on October 7, 2022.

Enhanced Service Connects People with Jobs

BUFFALO, N.Y., NFTA-Metro and Amazon have partnered to provide service to the Amazon facility in Lancaster. This partnership, requested by many in our community through feedback both companies received, provides service to the facility from Thruway Mall on the 46 Lancaster route. Passengers can transfer from the 4 Broadway, 6 Sycamore, 22 Porter-Best, and 26 Delavan at the Thruway Mall transfer center. Service is provided seven days a week. On weekdays, there are six trips serving the facility, with five trips serving the facility on the weekends.

“We are excited to be able to provide this enhanced service to our riders,” said Kim Minkel, executive director, NFTA. “NFTA-Metro is working very hard at connecting people to jobs. We know how important this is in the growth and vitality of our community.”

Senator Tim Kennedy quote

“Today’s announcement is the result of a public-private partnership. Public transportation works. With the continued price spike in the used car market and the cost of ride sharing services, transportation continues to be a real barrier for employees and employers alike. I’d like to congratulate the NFTA and Amazon for reaching an agreement to remove a considerable hurdle for individuals to be gainfully employed and take care of their households,” commented Assembly Majority Leader Crystal Peoples-Stokes.

“This is certainly a win for our current and future Amazon employees, but also a win for nearby businesses and neighbors who will also benefit from the added bus service,” said Greg Sullivan, Amazon’s site leader at the Lancaster facility. “We love being a part of this community and thank the NFTA for being great partners in bringing this added commute option for our employees to fruition.”

“Limited transportation is a significant hurdle for both businesses trying to attract workers and for individuals of limited means who want to work hard to provide for their families, said Assemblymember Monica Wallace. "That’s why I’m glad to see Amazon and NFTA working together to find solutions that meet the needs of the employees and the employer. This partnership will help folks without private cars get to work and will help Amazon incentivize the workforce it needs to run its business.” 

Amazon has designated a specific stop location with its own shelter at its facility. The company is enrolling its employees in NFTA-Metro’s Corporate Pass Program, purchasing at least 25 monthly passes going forward.

Masks are encouraged, but optional

BUFFALO, N.Y., Effective immediately, masks are optional for customers and employees at all airports, buses, rail and NFTA facilities. This change comes after the announcement today by Governor Kathy Hochul that the mask mandate on public transportation is no longer in effect.

"We are thankful to all of our customers and employees who helped comply with the mask requirement and helped keep our community safe," said Kim Minkel, executive director, NFTA.

The mask requirement has been in place at the NFTA for the past 2 and a half years.

Drill will test and evaluate preparedness

BUFFALO, N.Y., - The Buffalo Airport Fire Department along with other local first responders will stage a full-scale emergency drill to test the response to a catastrophic incident on airport grounds.

The Federal Aviation Administration (FAA) full scale exercise will take place on Saturday August 27, at 8:30 in the morning until 11:00 a.m. Volunteers will take part in the simulation based on a scenario that there is a diverted aircraft flying from NYC to San Francisco. The aircraft diverts to the Buffalo Airport and lands long and leaves airport property and comes to rest on Genesee Street near Holtz. In this mock exercise there are multiple injuries, fatalities and a significant jet fuel spill on airport property.  

This exercise serves as practice for airport fire departments and local agencies that would normally respond to an aircraft incident at the airport. Airport fire fighters, NFTA police and other emergency workers along with airport personnel will simulate the duties they would perform during a real emergency.

“Federal Aviation Administration regulations require a full-scale exercise once every three years to test the airport’s emergency plan,” stated Lee Weitz, director of aviation. “This is an excellent opportunity for us to test and evaluate our rescue skills. Our top priority is the health and safety of both our passengers and staff, and the entire Western New York Community.”

Volunteers will be dressed up with fake injuries and will be safely extricated from the wreckage and carried to waiting ambulances. This event will not impact airport operations.

We are grateful to the many organizations that are taking part in this important drill. We value their ongoing partnership and commitment to keeping our community safe.

Participating Agencies and Organizations

Federal

TSA

FBI

FAA ATC

State

NYS EMS

NYS Emergency Mgt

NYS Troopers

Erie County

EMS

Fire

Emergency Management

SMART

Sheriff’s Department

MERS

NFTA

BNIA ARFF

BNIA Airfield

Transit Police

BNIA Terminal Operations

BNIA Administration

BNIA FMD

NFTA Administration

EEO

Metro

Para Transit

HSEQ

Public Relations

Government Affairs

Airlines

Frontier Airlines

American Airlines

Southwest Airlines

Jet Blue Airlines

United Airlines

Signature/ Tac Air

Fire Departments

Cleveland Hill Fire Department

Hy-View Fire Department

U-Crest Fire Department

Forks Fire Department

Buffalo Fire Department

Williamsville Fire Department

Snyder Fire Department

Main Transit Fire Department

Depew Fire Department

Niagara Falls Air Base 914th

Town Emergency Managers

Cheektowaga

Amherst

Clarence

Depew

Lancaster

Newstead

EMS

AMR

Twin City Ambulance

Law Enforcement

Transit Police

Cheektowaga

Depew

Amherst

Lancaster

Buffalo

Hospitals

ECMC

BGH

Oishei

MFS

DeGraff

Sisters Hospital

Evaluators

Ithaca Airport Fire Department

NYS Dept of Health

Observers

Genesee County Emergency Management

Catholic Health System

 

 

Drill will test and evaluate preparedness

What:   The Buffalo Airport Fire Department will hold a full-scale emergency drill. The exercise will not impact airport operations.

Who:    Buffalo Airport Fire and NFTA police with area First Responders, along with volunteers. 

Where: Interested media to arrive at 251C Cayuga Road, park in lot and go to gate #4, you will be escorted to the runway area.

When: Saturday, August 27, 2022, at 8:15 a.m. After the drill, everyone will be escorted to the ARFF facility for interviews and then returned back to 251 Cayuga Road for departure.  

Please arrive at the gate by 8:15 a.m.

August 11, 2022, Board Meeting

 

For Immediate Release                                        July 13, 2022

 

 

Meetings of the Niagara Frontier Transportation Authority’s Board of Commissioners have been scheduled for Thursday, August 11, 2022, in the sixth-floor Board Room/Main Conference Room at the NFTA, 181 Ellicott Street, Buffalo, N.Y. At this time, Commissioners of the NFTA may choose to meet in person or participate remotely (subject to change based on Executive Order by the Governor of New York State). The NFTA Chair (or Acting Chair), Executive Director, and essential staff of the NFTA will be present in person. The meetings below are not open to the public but can be viewed and listened to by accessing the NFTA’s website at www.nfta.com. The meeting will be recorded and later transcribed.

 

Thursday, August 11th                        Audit and Governance Committee

                                                            10:00 a.m.

 

                                                            Aviation Committee

                                                            10:30 a.m.

                                               

                                                            Surface Transportation Committee

                                                            11:00 a.m.

 

                                                            Board Meeting

                                                            12:30 p.m.

 

Community Leaders Show the Public What the Improvements Will Look Like

MEDIA ADVISORY                                                June 17, 2022

 

What:       The recently created renderings that illustrate the upcoming improvements at the

                 Freedom Wall will be unveiled for the community to see. Never has this incredible    

                 public work of art been more relevant and important to the Western New York   community.

 

Who:         Senator Tim Kennedy, Michigan Street African American Heritage Corridor Commission

                 (MSAAHCC), the East Side Garden Walk (ESWG) and the NFTA.     

 

Where:      Freedom Wall, Cold Spring Bus Facility, 1547 Michigan Ave.

 

When:       Friday, June 17, 11:00 a.m.

As the Community Begins Juneteenth Celebrations, Leaders Unveil the Future Look of the Inspiring Landmark

FOR IMMEDIATE RELEASE                                   June 17, 2022

 

BUFFALO, N.Y., - Senator Tim Kennedy joined leadership from the Michigan Street African American Heritage Corridor Commission (MSAAHCC), the East Side Garden Walk (ESGW) and the NFTA on Friday to share renderings of  what the future holds for the beautification project of Buffalo’s Freedom Wall. The Freedom Wall, located at the corner of Michigan Avenue and East Ferry Street, is an important and moving mural that celebrates our nation’s historic and ongoing struggles for political and social equality. Never has this symbolic public artwork had more meaning for the Western New York Community in the wake of the tragedy that occurred on May 14, 2022.

Senator Kennedy is to be thanked for obtaining the state funding needed for the project. The improvements, set to start this summer, include:

  • Reconstruction of the area between the concrete wall and street curbing
  • Installation of LED lighting to accent the wall portraits
  • Replacement of worn street curbing and improvement of sidewalk accessibility

“We are so grateful to Senator Kennedy who made this important and meaningful project come to life,” said Kim Minkel, NFTA Executive Director. “Thanks to Senator Kennedy we will have the money needed to improve the curb appeal around the Freedom Wall. This moving public art project has become a major destination in Western New York, and we are proud to be part of the Freedom Wall and all it represents.”

"This enhancement project will ensure that the Freedom Wall is truly illuminated and appreciated in the way it deserves to be. From the very beginning of this process, it was important to us that we were collaborating with groups like the Michigan Street African American Heritage Corridor Commission and members of the East Side Garden Walk to discuss what these improvements would look like and how they would be incorporated into this powerful piece of art," said Senator Tim Kennedy. "I'm grateful to our community leaders for continuing to have a thoughtful dialogue with the NFTA and my office, and I'm thrilled to celebrate this progress as we celebrate Juneteenth and the people featured in this iconic Buffalo mural."

This public project will cost approximately $734,000, and will begin later this summer with a target completion date of the Fall 2022. This initiative had a considerable amount of community input. A special community panel conducted a survey, held public meetings and provided key data and direction to ensure that the project truly reflects the desires of the community.   

 

NFTA-Metro Kicks Off First Year of Free Parks Adventure Bus

FOR IMMEDIATE RELEASE                                    June 13, 2022

 

BUFFALO, N.Y.- NFTA-Metro, the New York State Office of Parks Recreation & Historic Preservation, and the Erie County Parks Department have partnered to offer free Saturday bus service to connect riders to seven of Western New York’s most popular parks. This special service will start Saturday, June 18, and run through Saturday, August 13.

This initiative was developed as a result of feedback from a 2021 Bus Network Improvement Study indicating a significant number of riders desire direct service to local parks and beaches. Western New York is full of amazing places to enjoy, and this program will provide access to its community gems.   

“We are thrilled to offer this innovative new program that our riders requested”, said James Morrell, Director of Public Transit for NFTA-Metro. “Providing access to Western New York’s most beautiful parks and beaches is important for our community and we are happy to make this possible.”

“We are very excited to be partnering with the NFTA and Erie County Parks to provide this opportunity to invite new visitors into our parks. We are keenly aware of some of the barriers related to getting to a few of our more remote parks. We are very happy to be participating in this initiative as we find creative ways to encourage more park visitors. We can’t wait to see everyone in the parks,” said Mark V. Mistretta, NYS Parks Niagara Region Director.

“We, at Erie County Parks, are excited be a part of the launch of the NFTA’s ‘Parks Adventure Bus’,” said Jimbo McDonald, Deputy Commissioner of Recreation. “We look forward to being able to share the natural beauty of many of our Region’s beautiful parks with our neighbors who can now easily take public transportation to these destinations.”

Service will begin on June 18th and every Saturday through August 6th, with a possible make-up day on Saturday, August 13th, departing from the bus station in downtown Buffalo (181 Ellicott Street).

Trip Times:

Departing from downtown bus station: 9:00 a.m., 11:00 a.m., 1:15 p.m.

Departing from the parks: 12:00 p.m., 2:15 p.m., 4:00 p.m.  

Parks served include:

 

  • Knox Farm State Park
  • Chestnut Ridge Park
  • Fort Niagara State Park
  • Como Lake Park
  • Beaver Island State Park
  • Akron Falls Park
  • Evangola State Park

 

 Click on the link to learn more about the Parks Adventure Bus.

For Immediate Release                                        June 9, 2022

Meetings of the Niagara Frontier Transportation Authority’s Board of Commissioners has been scheduled for Thursday, June 23, 2022, in the sixth-floor Board Room/Main Conference Room at the NFTA, 181 Ellicott Street, Buffalo, N.Y. Commissioners of the NFTA may choose to meet in person or participate remotely. The NFTA Chair (or Acting Chair), Executive Director, and essential staff of the NFTA will be present in person. The meetings below are not open to the public but can be viewed and listened to by accessing the NFTA’s website at www.nfta.com. The meeting will be recorded and later transcribed.

 

Thursday, June 23                               Audit and Governance Committee

                                                            10:00 a.m.

 

                                                            Aviation Committee

                                                            10:30 a.m.

                                               

                                                            Surface Transportation Committee

                                                            11:00 a.m.

 

                                                            Board Meeting

                                                            12:30 p.m.

 

Bocce Club Pizza and BurgerFi Bring Unique New Flavors, Variety to Food Court at Buffalo Niagara International Airport

MEDIA ADVISORY                                June 8, 2022

BUFFALO, N.Y. (June 7, 2022) – Travelers at the Buffalo Airport now have two new food choices. A local pizza favorite and a fast-growing upscale burger chain are open for business at the Buffalo Niagara International Airport in partnership with hospitality and entertainment company Delaware North.

Members of the media and local officials are invited to a grand opening for the restaurants – Buffalo-based Bocce Club Pizza and national franchise BurgerFi – on June 9.

 

WHO:    Kim Minkel, executive director of the Niagara Frontier Transportation Authority;

             Tom Waldron, chief operating officer of Delaware North Travel; Jim Pacciotti,                                                 owner of Bocce Club Pizza

WHAT:   Officials from Niagara Frontier Transportation Authority, Delaware North and Bocce                                        Club Pizza will be on hand to cut a ceremonial ribbon and be available to discuss the                                      recently opened Bocce Club Pizza and BurgerFi locations. Samples will be available                                        from both restaurants.

WHEN:   Thursday, June 9 at 10:30 a.m.

 

WHERE: Buffalo Niagara International Airport food court. Please park in the airport parking lot                                    and bring your stub to the event for validation. Because this event is post-security,                                        please arrive 15 minutes prior to the start time and we will escort you through security.

 

About Delaware North
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across four continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow. Learn more at www.DelawareNorth.com and connect with us on Facebook, Twitter, Instagram and LinkedIn.

 

 

 

NFTA-Police Officers are Building Relationships One Cup at a Time

NEWS RELEASE                                                         June 2, 2022

 

BUFFALO, N.Y.  - The NFTA is partnering with Tim Horton’s for the start of its Coffee with a Cop program. The first event will be held on June 2, 2022, at the Tim Horton’s located at 474 Michigan Street in Buffalo (14203).

The goal is to invite casual one-on-one conversations between local community members and NFTA transit police officers. There are no planned speeches or agendas.  This is an opportunity for the public to meet their neighborhood police in an informal, comfortable environment to forge bonds and share ideas to help make our community better. During the event, patrons will receive a free small hot coffee courtesy of Tim Hortons.

“Building and maintaining community connection is our goal for the NFTA Transit Police. This program presents a great opportunity for our officers and K-9 teams to engage with residents and forge relationships in a relaxed, friendly setting while working towards a better, safer, and more connected community,” said TAPD Chief Brian Patterson.

“Not only will we deliver delicious food and coffee to guests, but at Tims’ we are committed to supporting our local community. For this Coffee with a Cop initiative with the NFTA Transit Police, our mission is to build relationships with our community one cup at a time,” said Amit and Sahil Ahuja, Franchise Owners

Coffee with a Cop is a long-standing national law enforcement program that brings police officers and the community members they serve together, over coffee, for a brighter tomorrow. 

Transit Police Start First, “Coffee and a Cop” Program to Engage Our Community

Media Advisory                                                        June 1, 2022

 

WHAT:   The NFTA and Tim Hortons invite the public to attend its inaugural Coffee and a Cop event. The event will provide opportunities for local residents and business community members to enjoy coffee and conversation with Transit Police officers in a comfortable, welcoming environment. Attendees will have opportunities to have one-on-one discussions with TAPD officers and take photographs with their K-9 partners. Tim Hortons will provide a free small hot coffee to patrons during the event.

Coffee With a Cop is a national initiative that aims to build trust between community members and local police officers, one cup at a time. The key to the program’s success is that it eliminates physical barriers and allows opportunities for relaxed interactions that help law enforcement build better relationships within the communities they serve.

 

WHO:             Transit Police Chief, K-9 Officers, and Tim Hortons Representatives      

 

WHEN:          Thursday, June 2, 10 a.m.–2 p.m.

 

WHERE:        Tim Hortons, 474 Michigan Ave., Buffalo, 14203

 

Complimentary Transportation Offers Tourists Easy Way to Explore Sights and Attractions

NEWS RELEASE                                               May 25, 2022

NIAGARA FALLS, N.Y. - The NFTA announced its seasonal launch of Metro’s Trolley Service to guests staying at participating Niagara Falls hotels and motels beginning Friday, May 27. Metro’s Niagara Falls Trolley buses will serve Niagara Falls Boulevard, Pine Avenue, the Niagara Falls International Airport and downtown Niagara Falls, USA. More than 8 million people visit Niagara Falls every year, and transportation is vital.

Special Trolley stop signs along the route indicate where riders can board a Metro Trolley.  In downtown Niagara Falls, stops include the Aquarium of Niagara Falls, the Seneca Niagara Casino, and across from the Niagara Falls USA Official Visitor Center at First and Rainbow.  Service will also be provided to hotels and shops along Third Street, Rainbow Blvd. and Buffalo Avenue. In addition, stops are located along Pine Avenue, at the Fashion Outlets of Niagara Falls, and several motels along Niagara Falls Boulevard and Little Italy. 

Patrons receive their free 2022 Trolley day passes upon request at participating hotels and motels.  The Trolley pass, supported by the local Niagara Falls bed tax, allows pass holders free access to the Trolley service and the entire Metro Bus and Rail system in Niagara and Erie Counties.  Passes must be validated in Niagara County and may be used anytime on the date the pass is punched by the Metro operator.

“We are thrilled to once again partner with the NFTA for the Niagara Falls Trolley Service, which has been one of the most successful services for tourists in the city of Niagara Falls, USA,” said Frank Strangio, President of the Niagara Falls Hotel Association and Owner of Wingate by Wyndham & Quality Inn Hotels. “Metro’s Trolley serves hotels, motels, and attractions throughout the city and offers incredible value in helping tourists and visitors travel around our great city.”

“Metro’s Trolley service offers an easy and efficient transportation option for hotel guests and visitors to move around the City of Niagara Falls and throughout Western New York,” said Tom George, NFTA’s Vice President Operations. “We are looking forward to serving the community’s transportation needs in what is expected to be a busy tourism season ahead.”  

Operation hours are from 9 a.m. until midnight as follows: May 27-June 12 (Fri-Sun), June 13- Sept. 25 (Daily), and Sept. 30-Oct. 30 (Fri-Sun).  All Trolley route maps and schedules can be found online at nfta.com/metro, #NFTrolley, or upon visiting the Niagara USA Visitors Center at 10 Rainbow Blvd.

Those without a Trolley day pass can ride the Trolley by paying Metro's regular adult fare of $2, $1 for children (5-11 yrs.), seniors (65 yrs. and over), disabled and Medicare clients with valid I.D. All other Metro passes are also valid.  Children four and younger ride free, limit three children per fare-paying adult.

 

Free Transportation for Hotel Guests Within the City of Niagara Falls

Media Advisory                                      May 24, 2022

 

WHAT:    The Niagara Frontier Transportation Authority, the City of Niagara Falls and the                                              Niagara Falls Hotel Association, celebrate the launch of NFTA Metro’s 2022 Trolley                                          Service.  The event will include a ribbon-cutting ceremony and opportunities for                                            attendees to take a seasonal ride on one of Metro’s Trolley vehicles.

              Metro’s Trolleys will serve guests staying at participating hotels and motels along                                          Niagara Falls Blvd., Pine Avenue, the Niagara Falls International Airport and within                                        downtown Niagara Falls from May 27 through October 30, 9 a.m. to midnight.

WHO:     Leaders from the Niagara Frontier Transportation Authority, the City of Niagara                                              Falls, and the Niagara Falls Hotel Association.  

WHEN:  Wednesday, May 25, 2022, 12:00 p.m. (noon)    (Rain or Shine)

WHERE:  Intersection of Buffalo Avenue and Old Main Street, downtown Niagara Falls, N.Y.
             

** Event area will be blocked off.  Parking will be available along nearby streets.    

 

Agency Collecting Food Donations

FOR IMMEDIATE RELEASE                                                              May 20, 2022

 

BUFFALO, N.Y. - The NFTA is partnering with FeedMore WNY to help collect food for those impacted by the mass shooting at the Tops store on Jefferson Avenue in Buffalo that devastated our community this past weekend.    

The goal of this food drive is to collect as many canned goods and non-perishables as possible. Putting food on the table will be a struggle for many families affected by this tragedy and especially while a critical grocery resource will remain closed indefinitely.

If you would like to help those in need in our community, you can provide canned goods and non-perishable donations at the following locations:

  • NFTA Metro Customer Center, Downtown Bus Station, 181 Ellicott Street (14203)
  • Buffalo Airport Fire House, 120 Amherst Villa Rd. (14225)
  • FeedMore WNY, 91 Holt St. (14206)

 

FeedMore WNY exists to make sure our hungry community members of all ages, backgrounds and circumstances have enough nutritious food to eat. However, FeedMore WNY cannot fulfill its mission without the support of the City of Good Neighbors.

“We are devastated by this unthinkable act of violence within our great city and community we serve. The NFTA is committed to helping our neighbors recover by collecting food donations for those facing significant challenges brought about by this tragedy. Our thoughts and prayers are with the entire community during this difficult time,” said Kimberley Minkel, executive director, NFTA.

This tragedy has greatly increased the need for food assistance in Western New York and FeedMore WNY has stepped up to help community members fill their pantries with food during this crisis. 

“FeedMore WNY is grateful to our friends at the NFTA and all of our wonderful community partners who are working to lift up our community during these tragic and trying times. We know that this is truly the City of Good Neighbors, and we are thankful for these donations as we work to provide food to our neighbors in need,” said Lisa Woodring, executive vice president of external affairs for FeedMore WNY.

Local businesses are welcome to participate, either by collecting food donations or submitting online financial donations through the FoodBank WNY.

 

ABOUT THE NFTA

The NFTA is a regional multi-modal transportation authority responsible for airport and surface transportation in Erie and Niagara Counties. NFTA/NFTM businesses include a bus, rail and paratransit system, the Buffalo Niagara International Airport and the Niagara Falls International Airport.  In 2016, a J.D. Power study ranked the Buffalo Niagara International Airport second highest in customer satisfaction for medium-sized airports in North America. A June 2017 survey from the Greater Buffalo-Niagara Regional Transportation Council of more than 9,500 transit riders indicated that 90 percent of NFTA-Metro customers said they were satisfied or very satisfied with the bus and rail system.

 

 

Fares Suspended on Routes #12-Utica, #13- Kensington, #18-Jefferson and #24-Genesee Through End of May

FOR IMMEDIATE RELEASE                                                      May 17, 2022

 

BUFFALO, N.Y., In response to Saturday’s tragic shooting, the Niagara Frontier Transportation Authority will suspend bus fares on the following Bus Routes: #12-Utica, #13- Kensington, #18-Jefferson and #24-Genesee through the end of May. These four routes go through and around the impacted community, helping those who need assistance access groceries, as well as connect community members to essential services including grief and mental health counseling. Staff from the State Office of Mental Health and the State University of New York will be available to provide counseling and support to those impacted by this tragedy. 

“It is imperative that the victims of this unthinkable act of terrorism by a white supremacist receive all the resources and support they need,” Governor Hochul said. “As members of the community heal from this terrible tragedy, bus service in the area will be free of charge through the end of the month, and my administration will continue to support Buffalonians in any way we can.” 

Executive Director of the Niagara Frontier Transportation Authority Kim Minkel said, “I am deeply saddened, troubled and outraged by this event. We need to make certain that our city’s love and goodness are louder than hatred and chaos and as an agency we hope to bring people together by providing service and connecting our community.”  

 

About the Niagara Frontier Transportation Authority 

The NFTA is a regional multi-modal transportation authority responsible for airport and surface transportation in Erie and Niagara Counties. NFTA/NFTM businesses include a bus, rail and paratransit system, the Buffalo Niagara International Airport and the Niagara Falls International Airport. In 2018, a J.D. Power study ranked the Buffalo Niagara International Airport number one in customer satisfaction for medium sized airports in North America. www.nfta.com 

 

For Immediate Release                                        May 9, 2022

MEDIA ADVISORY     

Meetings of the Niagara Frontier Transportation Authority’s Board of Commissioners has been scheduled for Thursday, May 26, 2022, in the sixth-floor Board Room/Main Conference Room at the NFTA, 181 Ellicott Street, Buffalo, N.Y. Commissioners of the NFTA may choose to meet in person or participate remotely. The NFTA Chair (or Acting Chair), Executive Director, and essential staff of the NFTA will be present in person. The meetings below are not open to the public but can be viewed and listened to by accessing the NFTA’s website at www.nfta.com. The meeting will be recorded and later transcribed.

 

Thursday, May 26th                             Audit and Governance Committee

                                                            10:00 a.m.

 

                                                            Aviation Committee

                                                            10:30 a.m.

                                               

                                                            Surface Transportation Committee

                                                            11:00 a.m.

 

                                                            Board Meeting

                                                            12:30 p.m.

 

 

 

Survey Responses Will Provide Valuable Rider Feedback for NFTA-Metro

FOR IMMEDIATE RELEASE                                                       April 29, 2022           

BUFFALO, N.Y., - The Niagara Frontier Transportation Authority wants to hear from riders and is inviting the public to participate in its annual Metro bus and rail customer satisfaction surveys. The surveys started on Monday March 28, and while hundreds have taken part, the more people who respond, the better. The  surveys cover a variety of topics ranging from scheduling and wait times to safety and cleanliness.

Customers can take the online surveys by visiting nfta.com through May 1.

“We encourage customers to take our survey, said Tom George, Director of Public Transit. The survey helps us collect important feedback from our customers and provides valuable insight on how we can better serve our riding community in the future.”

Survey respondents are eligible to enter a drawing to win Metro monthly passes and Tops gift cards by including a valid email address or phone number. Only one entry per person. All respondent information will remain confidential and will not be used for any other purpose. Winners will be notified by June 30.

The NFTA is conducting the surveys in conjunction with the American Bus Benchmarking Group.  The ABBG is compiled of 18+ medium-sized bus agencies within North America that benchmark performance and share experiences and best practices.

About NFTA-Metro

NFTA-Metro serves 24 million people each year in Erie and Niagara Counties, and is made up of 1,000 employees including operators, planners, mechanics, technicians, and specialists responsible for delivering service, and working diligently to make it easy for our customers to experience the highest level of public transportation. The American Public Transportation Association (APTA) awarded NFTA-Metro with the top gold award in its 2020 Bus and Rail Safety & Security Excellence Awards. which is given to organizations with the best overall safety or security programs.

New Contract Includes New Starting Salary of $20.03 per hour

FOR IMMEDIATE RELEASE                            April 28, 2022

 

BUFFALO, N.Y. - The Niagara Frontier Transportation Authority (NFTA), and the Amalgamated Transit Union (ATU) Local 1342 have entered a three-year collective bargaining agreement (CBA). ATU members ratified the agreement last week, and the NFTA’s Board of Commissioners authorized the agreement at its meeting today, Thursday, April 28. The Union represents approximately 1,000 employees at the NFTA, including Bus and Rail Operators, Bus and Rail Mechanics, and those employed in the NFTA’s Clerical Department.  

“The NFTA could not deliver our high-quality transit services throughout Western New York without our dedicated employees,” Kim Minkel, Executive Director, NFTA said. “We are proud to partner with ATU 1342 to offer this competitive market wage and quality of life improvements to our valued employees.”

"This contract is welcome news to the NFTA's drivers and mechanics who ensure riders get to where they need to be safely and efficiently, and is the direct result of thoughtful negotiations that will ultimately impact the way these workers are paid, protected, and valued," said Senator Tim Kennedy, Chair of the New York State Senate's Transportation Committee. "I commend the ATU's Jeff Richardson and the NFTA's Kim Minkel for crafting a fair contract that will not only retain but grow Western New York's transit workforce." 

The new starting wages for all NFTA employees represented by the ATU will position the NFTA to improve its recruitment of new employees at this time.  In addition, the overall wage increases set forth in the new contract will help ensure the retention of our long-term employees, while other operational changes agreed to by the parties will alter existing work rules and other operational practices, to provide efficiencies and other improvements overall, all of which advances the NFTA’s mission and supports its many services to the public. 

Wage and benefit changes to the collective bargaining agreement include:

Members receive an equity adjustment of nine percent (9%) to current hourly wage rates, effective April 1, 2022, except for paratransit and big bus operators, who will see the starting rate for those positions increased by $2.00 per hour.

Changes to starting rates of pay, by elimination of the first step (or two) for many titles, which allows employees to reach the top rate of pay one year sooner.

Salary increases in April 2023, 2024, and 2025 for all employees of two percent (2.00%), two percent (2.00%), and two and one-quarter percent (2.25%) respectively.

Increases to longevity pay over two years, with the goal to encourage retention of long-serving employees.

Addition of Juneteenth to the list of basic holidays for all employees.

Effective January 1, 2024, there will be an increase in contribution by employees for company-provided health insurance to twelve percent (12%) of the monthly premium cost for either single or family coverage in the Traditional Blue POS 298 (POS 205).

 

About the Niagara Frontier Transportation Authority

The NFTA is a regional multi-modal transportation authority responsible for air and surface transportation in Erie and Niagara Counties. NFTA/NFTM businesses include a bus, rail and paratransit system, the Buffalo Niagara International Airport and the Niagara Falls International Airport. Learn more at www.nfta.com.

 

 

Public Transportation in WNY Continues on the Road to Sustainability

FOR IMMEDIATE RELEASE                            April 22, 2022

 

BUFFALO, N.Y. - The Niagara Frontier Transportation Authority (“NFTA”) introduced its first battery electric bus to the public on Earth Day, Friday, April 22, 2022. The full-size, 40-foot vehicle will be followed by nine more later this year. The buses purchased have been approved for more than $3.8 million in funding from the New York Truck Voucher Incentive Program (NYTVIP).

NFTA-Metro’s electric bus was unveiled at the Cold Spring Maintenance Garage, home to the NFTA’s state-of-the-art charging station built with the help of National Grid and the New York Power Authority. Key partners in this project, National Grid and the New York Power Authority provided direct support for the infrastructure concept design, construction, and testing. The Cold Spring Garage has been sized to charge up to 50 buses and can be scaled up to serve 100.

“This is the type of collaboration and partnership we need to achieve our environmental improvement goals,” said Kim Minkel, executive director, NFTA. “We are committed to delivering clean, reliable, transit service to Western New York. Working together, we are building a cleaner, greener future.”

Congressman Brian Higgins said, “This is a historic milestone for the NFTA and public transportation in Western New York. The transition to electric buses improves the experience for riders and drivers, reduces the costs associated with a dependence on gasoline, and contributes to a cleaner and healthier community.”

“Just a few months ago, we were at this same facility with the US Labor Secretary, breaking ground on an $8 million upgrade that will pave the way for state-of-the-art battery electric buses. Today, on Earth Day, we’re thrilled to celebrate the first of those buses hitting Buffalo’s streets," said Senator Tim Kennedy, Chair of the Senate's Transportation Committee. "New York continues to make smart, strategic investments in our transportation networks, and this upcoming fleet is a reflection of how we as a state and region are actively preparing to create new, green opportunities down the road."

The NFTA order of ten New Flyer battery electric buses were all built in the USA in Crookston, Minnesota. In addition to vast reductions in emissions, the battery electric buses are quieter than both diesel and compressed natural gas buses. The new buses also feature an ultraviolet sanitizing system, improving their internal environments as well.

“At National Grid, we know that winning the fight against climate change requires emissions reductions across multiple sectors of the economy, including transportation,” said Melanie Littlejohn, National Grid Vice President of Customer and Community. “We also know that achieving a clean energy future is possible by working together. We look forward to continued conversations with NFTA and other western New York agencies about how EV charging stations can help to shape the future of public transportation. Today, we get a glimpse of that future as NFTA adds its first brand new electric bus to its fleet.”

“The debut of the NFTA’s electric bus and the state-of-the-art infrastructure system that will power it shows that Buffalo is ready to help lead the transition to zero-emission transportation,” said NYPA Interim President and CEO Justin E. Driscoll. “The New York Power Authority is pleased to support the construction of the first electric depot overhead bus charging system in New York State – with capacity to charge 50 buses at once. We are building for a future of electrified bus fleets and new more efficient clean energy solutions.”

NYSERDA administers the NYTVIP in partnership with the New York State Department of Transportation and the New York State Department of Environmental Conservation. The $58.3 million NYTVIP program, makes it easier for municipal fleets to adopt clean vehicle technologies while removing the oldest, dirtiest diesel engines from New York roads. It is funded by $48.3 million from the state’s federal allocation from the Volkswagen settlement, and approximately $10 million in federal funds allocated to the New York State Department of Transportation.

Doreen M. Harris President and CEO of NYSERDA said, “NYSERDA is proud to support the ten new all-electric buses that will join NFTA’s fleet and provide community members and visitors with clean transportation to get where they need to go. By enhancing its fleet, NFTA is showing true leadership in reducing pollution and emissions in Western New York, helping to build cleaner, healthier communities for the benefit of generations to come.”

“One of the best ways to commemorate and celebrate Earth Day is by highlighting the vitally important transition toward a clean energy economy,” said DEC Commissioner Basil Seggos. “The transportation sector, including the electrification of public buses, play a critical role in this transition. DEC applauds NFTA-Metro’s quick, and impressive, steps toward electrifying its fleet of buses, which will provide huge benefits for the communities served by NFTA-Metro and to the environment.”

About the Niagara Frontier Transportation Authority

The NFTA is a regional multi-modal transportation authority responsible for air and surface transportation in Erie and Niagara Counties. NFTA/NFTM businesses include a bus, rail and paratransit system, the Buffalo Niagara International Airport and the Niagara Falls International Airport. Learn more at www.nfta.com