AUTHORITY ANNOUNCEMENTS
BUFFALO NIAGARA INTERNATIONAL AIRPORT RECEIVES #1 RANKING FROM JD POWER
No Airport is better at satisfying customers than Buffalo’s according to the National Customer Ranking Company
BUFFALO, N.Y., JD Power has ranked the Buffalo Airport number one in customer satisfaction among all medium hub airports in North America and number 2 overall among all airports throughout North America (just one point away from #1).
The 2018 North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large, and medium North America airports by looking into six factors that include, terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail.
“This honor is the outcome of our diligent focus on the customer experience under the exceptional leadership of NFTA’s board of commissioners, led by Chairwoman Denise Roche,” Said Kimberley Minkel, executive director at the NFTA. “We share this accolade with our tenants, including TSA and Delaware North, in providing the best travel experience possible at the Buffalo Airport. We are also grateful for the continual support from Governor Andrew Cuomo and our many government, business and civic leaders. We are fortunate to have this extraordinary backing.”
The study is based on responses from 40,183 North America travelers who traveled through at least one domestic airport and covers both departure and arrival experiences (including connecting airports) during the past three months. Travelers evaluated either a departing or arriving airport from their round-trip experience. The study was fielded from September 2017 through September 2018.
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