NFTA-Metro COVID-19 FAQ
- We have suspended fare collection so that bus operators, ticket inspectors and passengers can maintain social distancing. Passengers should board and exit through the rear doors of the bus, if possible. Passengers do not need to stop at the fare box or interact with the bus driver.
- We are continuing with an intensive cleaning program. Buses, rail cars, rail stations and other locations are deep-cleaned overnight. We focus on high touch areas such as railings, hand holds, doors, and similar surfaces. In addition, we have sent staff out to sanitize buses several times throughout the day, not just when the buses return to the stations. Metro continues to meet or exceed the New York State Department of Health’s “Guidance for Cleaning and Disinfection of Public Transportation Setting for COVID 19.”
- We are using clear plastic barriers to separate bus operators and passengers, on buses that have that feature.
- We are running full service so that there is room on our buses and trains to maintain social distancing.
NFTA-Metro April Monthly Pass Credit Policy – COVID-19
Please hold on to April Monthly Passes from Metro Bus and Rail. Fare collection on all Metro vehicles including paratransit has been suspended and will remain so until further notice. If you purchased or are in receipt of a valid NFTA-Metro April Pass, do not discard it. Your pass will be valid for a future time period, after the suspension of fares has been lifted.
No refunds will be given for April passes. If you purchased your pass at Tops Market, Dash’s, Elmwood Market or Tony’s Corner Store, please do not return the pass to the store. They will not provide a refund. If you were provided your pass through a government agency, please retain it for future use.
If you have a recurring Monthly Pass order, please access your Pay Pal account to pause.
NFTA-Metro has not determined when fare collection will be reinstated. We put the health and safety of passengers and employees first. The fare collection suspension helps us all maintain social distancing so we will continue it as long as it is beneficial. Thank you for your patience as we continue to respond to this crisis..
- Avoid unnecessary travel or interaction with anyone outside your household. Non-essential gatherings of individuals of any size for any reason are prohibited in New York State as of Sunday, March 22.
- Wash your hands often with soap and water for at least 20 seconds. If soap and water is not available, use an alcohol based hand sanitizer.
- Avoid touching your eyes, nose, and mouth.
- Avoid close contact with people who are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you do not have a tissue, sneeze into your elbow, not your hands.
- Maintain space between yourself and other people (six feet if possible)
- Clean and disinfect frequently touched objects and surfaces in your home.