NFTA-Metro COVID-19 FAQ

Metro Bus and Rail wants to help everyone stay safe. Try to stay at least six-feet away from others at all times. If your bus looks too full, wait for the next one. And call us. Metro Customer Service: 855-7211 TTY/Relay 711 or 800-662-1220
Metro is taking the following steps to stop the spread of COVID 19 on our system:
  • We have suspended fare collection so that bus operators, ticket inspectors and passengers can maintain social distancing. Passengers should board and exit through the rear doors of the bus, if possible. Passengers do not need to stop at the fare box or interact with the bus driver.
  • We are continuing with an intensive cleaning program. Buses, rail cars, rail stations and other locations are deep-cleaned overnight. We focus on high touch areas such as railings, hand holds, doors, and similar surfaces. In addition, we have sent staff out to sanitize buses several times throughout the day, not just when the buses return to the stations. Metro continues to meet or exceed the New York State Department of Health’s “Guidance for Cleaning and Disinfection of Public Transportation Setting for COVID 19.”
  • We are using clear plastic barriers to separate bus operators and passengers, on buses that have that feature.
  • We are running full service so that there is room on our buses and trains to maintain social distancing.
Yes. While making an essential trip on our system you must wear a mask, or face covering, over your nose and mouth. The Governor’s order states that any individual who is over age two and able to medically tolerate a face-covering shall be required to cover their nose and mouth with a mask or cloth face-covering when in a public place and unable to maintain, or when not maintaining, social distance.  This order applies to people using all Metro buses, rail cars, PAL vans and buildings.
Please board and exit through the rear door of the bus when possible. It puts more space between you, the bus operator and other passengers.
If you require a bus's ramp, or for the bus to kneel in order to board, you may continue to use the front door.

NFTA-Metro April Monthly Pass Credit Policy – COVID-19

Please hold on to April Monthly Passes from Metro Bus and Rail. Fare collection on all Metro vehicles including paratransit has been suspended and will remain so until further notice. If you purchased or are in receipt of a valid NFTA-Metro April Pass, do not discard it.  Your pass will be valid for a future time period, after the suspension of fares has been lifted. 

No refunds will be given for April passes. If you purchased your pass at Tops Market, Dash’s, Elmwood Market or Tony’s Corner Store, please do not return the pass to the store. They will not provide a refund. If you were provided your pass through a government agency, please retain it for future use. 

If you have a recurring Monthly Pass order, please access your Pay Pal account to pause.

NFTA-Metro has not determined when fare collection will be reinstated. We put the health and safety of passengers and employees first. The fare collection suspension helps us all maintain social distancing so we will continue it as long as it is beneficial. Thank you for your patience as we continue to respond to this crisis.

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Health officials recommend maintaining a six-foot distance from other people. These seats have been roped off in order to aid social distancing.
According to the Erie County Department of Health, you can take the following steps to protect yourself and your community:
  • Avoid unnecessary travel or interaction with anyone outside your household. Non-essential gatherings of individuals of any size for any reason are prohibited in New York State as of Sunday, March 22.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water is not available, use an alcohol based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth.
  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you do not have a tissue, sneeze into your elbow, not your hands.
  • Maintain space between yourself and other people (six feet if possible)
  • Clean and disinfect frequently touched objects and surfaces in your home.


Niagara Frontier Transportation Authority

Niagara Frontier Transportation Authority   |   181 Ellicott Street   |   Buffalo, New York 14203
NFTA 716-855-7300   |   NFTA-Metro Customer Care 716-855-7211   |   TTY/Relay 711 or 800-662-1220
Niagara Frontier Transportation Authority Metro Bus & Rail Buffalo Niagara International Airport Niagara Falls International Airport