COVID-19 (Coronavirus)


Message from the Executive Director

The Niagara Frontier Transportation Authority is committed to maintaining the kind of travel necessary to Western New York, and we are doing so in the safest possible manner. We are monitoring the COVID-19 crisis carefully and adjusting our services as recommended by federal and state health agencies - and by the needs of the community. Please let us know your concerns and your ideas. Contact the NFTA here. Thank you for your continued patience.


What we're doing to keep you safeMetro

Face-covering. Your nose and mouth must be covered in public, per the Governor’s order. This includes all Metro buses, rail cars, PAL vans and buildings. 

Face Coverings

Schedule Change. Sunday, April 12. Metro moved to summer schedules early,  eliminating school service, which changes a number of schedules. 

Essential travel only. Metro Bus and Rail continues to run regular service, but - please remember - New York State is under a travel restriction. Critical trips only. Staying home helps keep COVID-19 from spreading. Do not go out unless it is absolutely necessary.

Niagara Falls and Portage Road Transportation Centers are closed to aid social distancing. Bus service to both facilities continues as scheduled.

Metro Bus and Rail has temporarily suspended fare collection to aid social distancing. Because there is no fare collection, passengers should use rear doors to board and exit buses. Those who have special needs or mobility issues may still use front doors. If you have an April Monthly pass, check our policy here.

Rear Door Boarding

These measures will maximize social distancing, help protect employees and riders, and provide more opportunities to clean and disinfect buses and rail cars. Metro continues to follow and promote the advice coming from state and local health care partners and will continue to keep passengers and employs safe during this time of concern.

Metro Bus and Rail has greatly increased cleaning schedules. Buses, rail cars, rail stations and other locations are now subject to deep-cleaning. Metro also has put cleaners in the field to sanitize buses multiple times throughout the day.



The Airport is operating as normal and will continue to do so under the guidance of the CDC and the New York State Health Department. We continue to monitor the COVID-19 crisis.

BNIA Clean

Buffalo Niagara International Airport custodian cleans seats at the Airport Terminal, in Buffalo on
March 16. (Helen Tederous/NFTA)


In the meantime, we would like to share with the general public, recommendations from the CDC:

Wash Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
Avoid Touching your eyes Avoid touching your eyes, nose and mouth with unwashed hands.
Avoid close contact with people who are sick Avoid close contact with people who are sick.
Stay home if your are sick Stay home when you are sick.
Cover you cough or sneeze Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect Clean and disinfect frequently touched objects and surfaces.

Individuals who are experiencing symptoms and may have traveled to areas of concern or have been in contact with somebody who has traveled to these areas should call ahead to their healthcare provider before presenting for treatment.



If you have additional questions, you can obtain the latest information from the CDC and other resources shown below.


CDC Website
CDC Coronavirus Resources



NYS DOH Website


Erie County DOH

Erie County DOH Website


Niagara County DOH

Niagara County DOH Website



TSA Website

Niagara Frontier Transportation Authority

Niagara Frontier Transportation Authority   |   181 Ellicott Street   |   Buffalo, New York 14203
NFTA 716-855-7300   |   NFTA-Metro Customer Care 716-855-7211   |   TTY/Relay 711 or 800-662-1220
Niagara Frontier Transportation Authority Metro Bus & Rail Buffalo Niagara International Airport Niagara Falls International Airport