Emergency Ride Program

What is an Emergency Ride?

Your child is sick, going home from school, and you can't wait for the next bus. Your boss begs you to stay late, but the last bus home leaves now. These kinds of emergencies occur every day and are the reason Metro is offering this service to all Metro Pass holders.

Here's How It Works

As a Metro Pass user, you can arrange an Emergency Ride by calling the hot line at 855-7405 any time between 7 AM and 7 PM Monday through Friday.

Rides must be arranged prior to 7 PM. Metro will take the necessary information and arrange your transportation. When your transportation arrives, just present the driver with your valid Metro Pass and identification, and sign the voucher he or she will give you. There is no charge for the ride.

You must be pre-registered to take advantage of the Emergency Ride Program. To register, just click here.

Emergency Ride Checklist

When you call to arrange for an emergency ride, please be ready to supply us with the following information:

  • Your Metro Pass serial number.
  • Your name, address and telephone number.
  • Detailed information on your pick-up and drop-off locations. Please be as specific as possible about the door, exit, or side of the building at which you would like to be picked up.
  • The time you want to be picked up.
  • Any special circumstances or needs.
  • A number where you can be reached so that we can confirm your Emergency Ride.

Registration Form

All fields marked with an asterisk (*) are required.

Please provide the following information to register for the Emergency Ride Program. This information will be used to confirm your service requests:

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Used to verify your ERH requests

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The Fine Print

To be eligible for this service, customers MUST BE PRE-REGISTERED.
This service only valid from work to home or day care, in an emergency.
Emergency Ride Home is only available in Metro's fixed route service area.
Emergency Ride Home service will only be provided if regular route bus service is not available to transport customers within 30 minutes of your request.
Service or schedule failures (an early bus, snow cancellation, etc.) do not constitute and emergency.
Emergency Ride Home service is available Monday through Friday 7 AM to 7 PM. Service must be arranged prior to 7 PM. Service is not available on New Year's Eve, New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day or Martin Luther King Jr.'s Birthday.
Customers will be limited to two Emergency Rides Home per month and a total of six per calendar year.
Transportation must be arranged by Metro. Customers cannot arrange their own transportation directly with a taxi or other vendor.
This service is only available to those with Metro Passes. Additional riders accompanying you must pay their own cab fare.
Service is non-exclusive (other customers may board during your trip.)
Customers will forfeit their right to Emergency Ride Home privileges if they do not use the service after it is arranged.